People are ordering items in large numbers from online retailers. They know when their online order has been filed, when it was shipped, and when it is expected to be delivered. Online retailers are updating the customers with delivery status of their items within selected business days. People have become accustomed to being able to follow the package across the country.
But when the buyers are ordering the items from a heavy-duty independent aftermarket distributor or dealer, they are not really knowing when the items will be delivered. It is just an estimate made by the retailers to deliver the products in so many business days.
Buyers now really want to track their order items to check whether there is a delay or not. To be able to provide the exact information about the delivery, the online retailers are required to manage their sales orders so that they can provide the exact information about the shipment process to the customers. Some retailers are opting for a solution that is completely automated, such as a sales order tracking or website portal that allows customers and retailers to order parts and track the shipment online. I
t lessens the number of employees who need to manage the inventory and information about the delivery process that can be conveyed to the customers.
There are a lot of things retailers and customers can do with technology to maintain a kind relationship with each other. Customers just want to know when their items are arriving actually. By taking advantage of technology, retailers can provide quick information in some forms which leads to better customer service and relationships.
